Refund policy

Return and Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, undamaged, and in the same condition in which you received it. You will also need your order number or proof of purchase.

To start a return, contact us at support@everhaven.design. If your return is accepted, we will provide instructions on how and where to send your package. Do not send products back without contacting us first. Items returned without prior approval may not be accepted.

Customers are responsible for return-shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are nonrefundable.

You can contact us with any return questions at support@everhaven.design.

Damages and issues

Please inspect your order when it arrives. Contact us at support@everhaven.design within 7 days of delivery if the item is damaged, defective, or incorrect so that we can review the issue and make it right.

Please include your order number and clear photographs of the product and packaging.

Because our products are 3D printed, minor layer lines, seams, color differences, and small surface variations may occur. These natural characteristics are not considered defects unless they materially affect the product’s appearance or function.

Exceptions and non-returnable items

Personalized, customized, made-to-order, and special-order products cannot be returned or exchanged unless they arrive damaged, defective, or materially different from what was ordered.

Please carefully review all names, spelling, colors, measurements, quantities, and customization details before submitting your order.

We do not accept returns on gift cards or final-sale items.

Contact us at support@everhaven.design if you have questions about whether an item is eligible for return.

Cancellations and order changes

Cancellation or modification requests must be submitted within 1 hours of placing the order.

Because many Everhaven products are made or prepared specifically for each order, we cannot guarantee that an order can be canceled or changed after production has started.

Exchanges

We do not offer direct exchanges.

The fastest way to receive a different eligible product is to return the original item. Once the return is approved, you may place a separate order for the replacement item.

Personalized and custom products are not eligible for exchange unless they arrived damaged, defective, or incorrect.

European Union 14-day cooling-off period

If an order is shipped into the European Union, applicable consumer laws may provide the customer with the right to cancel or return an eligible order within 14 days.

This right does not generally apply to products that are personalized or made to the customer’s specifications, except where required by law.

Returned products must be unused, undamaged, and in the condition in which they were received. Proof of purchase is required.

Refunds

We will notify you after we receive and inspect an approved return and let you know whether the refund has been approved.

If approved, the refund will be issued automatically to the original payment method within 10 business days. Your bank or credit-card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at support@everhaven.design.

Lost, stolen, or missing packages

Everhaven is not responsible for theft or loss after a package has been marked as delivered by the shipping carrier.

If your package is marked as delivered but cannot be located, please check the delivery location, contact household members or neighbors, and contact the shipping carrier. You may also contact us at support@everhaven.design, and we will assist with available tracking information or carrier documentation.