Shipping policy
Shipping Policy
Order processing
Everhaven products are prepared, produced, and packaged after an order is placed. Most orders are processed and shipped within 3–5 business days.
Personalized, custom, made-to-order, or unusually large orders may require 5–10 business days before shipment.
Business days are Monday through Friday, excluding holidays. Processing time is separate from the carrier’s shipping time.
If an order is expected to take longer than the stated processing period, we will contact you using the email address provided at checkout.
Shipping rates
Shipping costs are calculated and displayed at checkout before payment is completed. Shipping rates may vary based on the order’s destination, weight, package size, and selected shipping service.
Any available free-shipping promotions will be displayed at checkout and may be subject to separate terms or minimum-purchase requirements.
Estimated delivery times
After your order has been processed and transferred to the shipping carrier, estimated transit times are generally:
Standard shipping: 3–7 business days
Delivery estimates are not guaranteed. Shipping carriers may experience delays caused by weather, holidays, high shipping volume, service interruptions, incorrect addresses, or other circumstances outside Everhaven’s control.
Shopify requires stores to clearly communicate fulfillment and delivery timelines before purchase, so make sure the processing times here match the times you display on your product pages and at checkout.
Order tracking
When your order ships, you will receive a shipping-confirmation email containing available tracking information.
Tracking updates may take up to 48 hours to appear after the carrier receives the package.
If you have not received tracking information after the applicable processing period, contact us at support@everhaven.design.
Address accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please contact us at support@everhaven.design as soon as possible if you notice an address error. We cannot guarantee that an address can be changed after an order has entered production or been transferred to the carrier.
Everhaven is not responsible for delays, failed deliveries, or additional shipping costs caused by an incomplete or incorrect address provided by the customer.
If a package is returned to Everhaven because of an incorrect or undeliverable address, the customer may be responsible for the cost of reshipping the order.
Lost, delayed, or missing packages
If tracking has not updated or your package appears delayed, please contact the shipping carrier first for the most current information.
You may also contact us at support@everhaven.design, and we will assist with available tracking details or carrier documentation.
Everhaven is not responsible for carrier delays or for theft or loss after a package has been marked as delivered. However, we will provide reasonable assistance when investigating a shipping issue.
Damaged packages
If your order arrives damaged, contact us at support@everhaven.design within 7 days of delivery.
Include your order number and clear photographs of the product, shipping package, and shipping label. Please keep all packaging until the issue has been reviewed.
Depending on the circumstances, we may provide a replacement, repair, partial refund, or full refund in accordance with our Return and Refund Policy.
Multiple shipments
Orders containing multiple products may occasionally be shipped in separate packages. If this occurs, you may receive more than one tracking number.
International shipping
Everhaven currently ships only to destinations available during checkout.
Customers placing international orders are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These charges are not included in the product price or shipping cost unless specifically stated at checkout.
International shipments may experience additional delays due to customs processing.
Contact
For shipping questions, contact:
Everhaven
Email: support@everhaven.design